We accept Bitcoin and many other cryptocurrencies using Coinbase Commerce, arguably the largest and most trusted cryptocurrency payment gateway.
We accept Visa, MasterCard, Maestro, Amex and more, supplied to us by Viva Wallet. We also accept cryptocurrency, supplied using Coinbase Commerce.
Why no PayPal, or Stripe, etc?
We understand that these are big companies and they bring confidence when ordering, but because we sell CBD, Rolling papers and other smoking accessories, we’re considered “high risk”, We have no idea why. This means we’re not allowed to use their platforms for payment processing, however, Viva Wallet is a trusted payment processor and is used by many in the same industry.
We only source all of our products from verified distributors authorised by the brand/company. In most cases, like with RAW, the products come with QR codes you can scan to check the authenticity of the product. All of our products will pass quality tests and are completely authentic and real!
We hope that you are always 100% satisfied with your purchase, but sometimes, a product simply doesn’t live up to expectation or isn’t the right fit for you.
We only accept returns on unused products, with no exceptions. Especially in post-covid era. You can email us about your return at [email protected]
When you email us, please calmly tell us about the issue and attach photos of the product. If the product arrived damaged, please let us know in the email. If you’re returning the product because it you’re not 100% satisfied, please attach photos of the unused product.
Once we confirm that visually it looks unused and fit for resale, we will work with you to arrange the return.
Before your refund is issued, we will inspect the return to make sure it is in fact unused and fit for resale. We will do this as soon as possible. Your options from there will be:
- Swap or exchange your return for a different item, different color, etc.
- Issue store credit for your return.
- Issue a refund to your credit card.
If you change your mind about your order, please contact us as soon as possible.
If the order has been shipped, please do not open the order when it arrives, and email us at: [email protected]